We are expanding our team and seeking an experienced Call Center Agent to join us. If you have a passion for sales, we want to hear from you.

Key Responsibilities:

• Handling inbound and outbound calls with professionalism and efficiency.
• Assisting customers with inquiries and provide information about Energy and Home Warranty products and services.
• Resolving customer complaints and issues promptly, ensuring high customer satisfaction.
• Leveraging prior experience in Energy and Home Warranty campaigns to drive sales and customer retention.
• Utilizing persuasive communication skills to convert inquiries into sales opportunities.
• Meeting and exceeding daily, weekly, and monthly sales targets and KPIs.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Preparing and submiting regular reports on call activity and sales performance.
• Collaborating with team members and supervisors to improve processes and outcomes.

Qualifications:

• Minimum 2+ years of experience in call center roles, specifically in Energy Home Warranty campaigns.
• Educational requirement: Intermediate (or equivalent).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work effectively in a fast-paced, night-shift environment.
• Proficiency in using call center software and CRM systems.

Work Schedule:

• Night shift from Monday to Friday.
• Fixed off on Saturday and Sunday.

Compensation:

• Competitive base salary.
• Daily, weekly, and monthly commissions based on performance.

Benefits:

• Opportunity to work with a dynamic and supportive team.
• Professional development and growth opportunities.
• Attractive commission structure and performance incentives.

Job Type: Full-time