| Job Title: |
|
Contact Center Executive |
| Category: |
|
Client Services |
| Total Positions: |
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3 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Fresh1 Year |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 1, 2018 |
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| Job Description: |
Finja Pvt Ltd is looking for highly motivated, disciplined and enthusiastic individuals for their Call Center team. Preferably 6 months of experience in a call center environment, however, fresh graduate are also encouraged to apply.
Job Responsibilities and Duties:
- Answer customer queries through incoming and outbound calls.
- Responding customers & organization's repute.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers
- Document all calls information according to standard operating procedures.
- Make follow ups where necessary.
- Upsell products and services.
- Flexible to work in different shifts.
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| Required Skills: |
| Knowledge of customer service practices and principles,Data entry and typing skills,Excellent verbal,and written communication skill,Ability to handle stressful situation appropriately |
| Company Information |
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Company Name: Finja
Company Description:
Finja is a new age financial services platform for professionals, merchants (Karyana shops) and SME businesses addressing their payments, collections and credit needs. Being friend of banks, Fls and merchants, we hold a unique position in the value chain enabling all actors in the eco-system to interact digitally
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