Job Description
To Handle Customer queries via emails and Live Chat
- To Receive Customer Complaint TTs (Trouble Tickets)
- Able to Give front end resolution dealing with increasing number of mails on daily basis
- To Conduct technical analysis of complaints for proper resolution
- To Coordinate and follow up on current issues with associated departments
- Manage resolution within defined timelines associated with a complaint category
Requirements
- Bachelors degree in Computer Science
- Excellent Written Communication in English
- Exhibit excellent client engagement, communication and team member skills
- Typing Speed should be at least 40 - 50 wpm
- Exposure to ticketing system and live Chat for customer support will be preferred but not required