| Job Title: |
|
Live Chat Support |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Age: |
|
22 to years |
| Minimum Education: |
|
Intermediate/A-Level |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 25,000 to 35,000 per Month |
| Apply By: |
|
Jan 4, 2021 |
| |
|
|
| |
|
|
|
|
| Job Description: |
Live Chat Support Specialist will communicate with the customers for understanding and resolving queries, leaving a wonderful customer experience for future business opportunities.Must have 1 year experience in customer service and sales , the content writing experience is highly preferred.
Responsibilities:
- Respond efficiently to customer inquiries via the digital live chat/email program with accurate information
- Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions
- Providing information to customers for company products and services
- Work with management for customer service initiatives and continuous quality improvement.
- Demonstrate the Company's Core and Growth Values in the performance of all job functions.
- Meeting all operational targets and customer service/experience related KPIs
- Must have 1-year experience in customer service, the content writing experience is highly preferred.
Requirements:
- Intermediate/A Levels/Graduation preferably.
- 1 to 4 years` experience in customer service, the content writing experience is highly preferred.
- Excellent written English communication and interpersonal skills
- Knowledge of performance evaluation procedures.
- Good analytical skills in reading and listening.
- Handle multiple projects simultaneously within established time constraints
- Proficient computer skills including experience with Microsoft Office Suite.
- Must have 1 year experience in customer service, the content writing experience is highly preferred.
|
| Company Information |
|
|
Company Name: Virtism
Company Description:
pVirtism is a fast growing BPO and technology consulting company . We take pride in a thriving learning culture , experimenting with technology is our favorite part time. At Virtism we don't just do the job- we do it right. And perhaps it is this obsession of doing things right, along with attention to detail that brings customers back to us time and again. We have been delivering quality to our customers and have a proven track record of 6+ years. Our Clients are among the who's who of Global Businesses. We take great pride in our collaborations and partnerships, building lifelong relationships that are mutually beneficial./p
|
|
