Come and join one of Birmingham's fastest growing global software companies as a (Customer Success Specialist).

Are you an accomplished and experienced Customer Service Account Manager looking for a role where your hard work and loyalty will be rewarded? Would you like to progress your career in a globally recognized, vibrant, iconic business with a reputation for excellence? We have an exciting permanent opportunity for an enthusiastic Customer Account Manager within Job logic.

Responsibilities and Duties

• Managing an existing portfolio of clients
• Building strong relationship with our clientele and seeking to maximize opportunities
• Proactively contacting lapsed clients to establish business needs to encourage long term retention with clients.
• Utilize, review and update the client database
• Vigilant when speaking to clients on and identify opportunities to upsell and cross selling our product range to best suit our customers
• Strive to ensure product knowledge is updated
• Customer requests are responded effectively and efficiently to portray positive working relationships with our clients
• Take ownership of customer complaints and find a resolution whilst rebuilding the brand experience.

Skills and Attributes

• Strong communication both written and oral
• Warm and confident personality
• Articulate telephone manner is essential           
• Spotting opportunities to cross sell other client services.
• Previous customer service/ account management experience is essential
• Ability to work independently in a fast-paced environment
• Strong listening, speaking and decision-making skills
• Ability to converse with a wide variety of people of different backgrounds
• Excellent eye for detail
• Professional attitude
• Have initiative, motivation and focus
• Ability to multi-task
• Problem-solver

Benefits

Great customer experiences begin with team members who feel valued and respected. In return for your efforts we offer:

• Competitive salary
• Pension
• Opportunities for career growth
• Target driven bonuses
• Intensive training to get you up to speed
• Away days and team building activities